The standard delivery charge starts at AUD$6.95 per package within Australia.

Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). Sydney and Melbourne Metro: 2-3 working days after dispatch. Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.

* Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn’t arrive within the given timeframe, please inform us at info@soodox.com.

If a delivery is late, the Purchaser must inform customer service as soon as possible, by e-mail sent to info@soodox.com or by this form. Enquiries may take some time but we aim to resolve all delivery problems within two (2) weeks from the day of the complaint.

Upon receipt of Products ordered, the Purchaser must check that the Products are compliant. Any delivery anomalies (missing items or broken Products, parcel damaged, etc) must be noted in writing by Purchasers on the delivery slip presented by the courier alongside a signature. The Purchaser must also notify the Kiehl’s customer service department by e-mail sent to info@soodox.com specifying the nature of the problem.

All orders placed by 19 December will be dispatched before Christmas Day. All order placed between 20 and 26 December will be dispatched on 30 December. However, if you wish to receive your order before Christmas, please allow sufficient time for order dispatch and delivery time.

Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). You will receive an notification from us when your order is shipped. If you have questions about your order status, email us at info@soodox.com and we will be happy to assist you.

If you need to change an order you have already placed, please contact us with your order confirmation number. We will always do our best to accommodate your needs.

If your order is missing a product, contains a damaged item, or other concern, please contact customer services at info@soodox.com

Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. Please read Returns Policy below.

Kits (Gift Kits, Pre-Packaged Bundles, Support Packs)
You may return or exchange any of our Kits in accordance with the terms of this Policy, but only as a whole with all products included. Individual products within a Kit may not be individually returned or exchanged.

International Returns
Due to different currencies, prices and taxation laws, we are unable to coordinate a refund for a Soodox product that has been purchased in a country other than the country of purchase However, we would be pleased to coordinate an exchange for alternative product(s) of equal or greater value, with the difference paid by the customer, at any Soodox store in any country.

For products purchased through an authorised stockist
For purchases made at an authorised Soodox stockist, that you wish to return or exchange through that authorised stockist, please consult the authorised stockist’s returns policy for guidance on how to request a refund and / or exchange. However, please note, we cannot provide you with a refund for any purchases made at an authorised Soodox stockist, in our online store. Please note, purchases from our online store cannot be refunded or exchanged at any of authorised stockist. 

We currently only ship to New Zealand, Hong Kong, China and the USA for orders placed at www.soodox.com.

We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. See our Returns Policy for more information.