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Our return policy is simple – if you’re not happy, we’re not happy. Simply contact us via phone or email to return the product within 30 days of purchase and we will promptly replace the product or refund the purchase price using your original payment method.
This is your insurance policy that our products will completely meet your expectations. Replacement products will be shipped after we receive the original product.
All products are returnable.
Simply contact us via phone or email within the required time frame stated above and we will organise the replacement or refund process. All product returns will be directed to our distributor warehouse. Please note return shipping charges will apply.
Address parcels to:
Eczanes Pharmaceuticals Pty Ltd
3/100 Asquith St
Silverwater NSW 2128
Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange, you are not required to pay for standard delivery on the outgoing parcel. All other returns / reorders will be charged the standard or priority delivery rate based on your delivery preference.
For all returned products from New Zealand, please allow at least 15 working days for your return to be completed.
We extend these refund and replacement options as we are confident our premium products will meet and exceed your expectations. Our aim is to keep our customers happy and we encourage all customers to contact us if there are any issues. We work hard to ensure all of our customers are satisfied with our products.