Frequently asked questions

Browse the range that matches what you are looking for:

• Pain Relief, including Hot & Cold Packs
• Hair Care
• Health & Beauty Oils
• Skin Care
• Hand & Body Care
• Feminine Hygiene

Open the product page and select the available size, colour or pack before adding it to your cart. Check the selected option, product photo, quantity and price. Some options are separate products; the page updates to show the one you select.

The payment methods available for your order are shown at checkout. Choose from the options offered there before confirming your payment.

The Australian store uses Australian dollars (AUD). Your checkout shows the final total, including any applicable taxes, shipping and discounts. Review that total before placing your order.

Standard delivery is A$7.95 and express delivery is A$11.95. Standard delivery is free for Australian orders over A$75 and is applied automatically at checkout.

See delivery costs and details.

We aim to dispatch all orders within 1–5 business days of receiving payment. Dispatch means handing your parcel to Australia Post, not delivery to your address. Once dispatched, you will receive a shipping confirmation email with tracking information. If an item is unavailable, we will notify you of the delay.

Delivery within Australia typically takes 2–7 business days after dispatch, depending on your location and the shipping service selected. Delivery estimates are not guaranteed arrival dates.

Within Australia, standard shipping is A$7.95 and express shipping is A$11.95. Standard shipping is free on orders of A$75 or more; express shipping is excluded.

Your dispatch email includes tracking details. Use that link to follow your parcel. If you need help, contact customersupport@soodoxco.com.au with your order number. Carrier and customs delays can affect delivery.

The current shipping policy lists New Zealand, Hong Kong, the United Arab Emirates, the United Kingdom and the United States. International delivery typically takes 5–15 business days after dispatch, depending on the destination. Free standard international shipping is available on orders over A$250 to our supported destinations. Customs and local postal services may affect timing. International customs duties, taxes and import fees are the customer’s responsibility.

View international rates and delivery information. Final options are confirmed at checkout.

Eligible returns must be requested within 7 days of receiving your item. Items must be unused or unworn, in their original condition and packaging, with tags where supplied and proof of purchase.

Personal care goods such as beauty products, sale items, gift cards and other exclusions apply. Contact us before sending an item back. Read the return steps and exclusions.

Contact our team immediately at customersupport@soodoxco.com.au. Include your order number and describe the problem; add photos if available so we can review the issue.

Request a return first. If accepted, we send a return shipping label and instructions. We inspect the returned item and confirm whether a refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may take additional time.

For an exchange, contact us about returning the original item. Once accepted, place a separate order for the replacement.

Eligible kits and bundles must be returned as a whole, with all included items. For an item bought from an authorised stockist, contact the original place of purchase about its returns process.

See the full returns information.

Read the details, ingredients, directions and warnings on the individual product page and on the packaging supplied with your item. The information differs by product. If you have a question about a particular product, contact Daniel, our pharmacist, on 1300 165 061.

Claims and ingredients vary across the range. Check each product’s description, ingredient list and packaging for its specific certifications and suitability. Our four core Pain Relief Creams contain emu oil, so they are not vegan.

Browse Pain Relief.

Use the instructions supplied with your exact pack and check the product page for its directions and warnings. Sizes and formats differ, so check the label rather than using a heating time from another product.

Compare Hot & Cold Packs.

Relevant videos are available on selected product pages. Look for “Watch product videos” or a play button. Videos start when you choose to play them.

Explore the HairGro Bundle and its demonstrations.

The bundle includes one 50ml HairGro organic hair and scalp oil, one oil-dispensing brush in your choice of pink or black, and one separate scalp applicator. One brush is included, not both colours.

Choose your HairGro Bundle.

The Family Pack includes one adult sunscreen 100g, one child sunscreen 100g and one free Soodox cap. Check the individual sunscreen labels for age ranges, directions and warnings.

View the Sunscreen Family Pack.

The pack includes one box each of Day Pads, Night Pads, Regular Tampons and Super Tampons, plus one reusable pink Period Heat Pack. Period underwear and period wash are sold separately.

View the First Period Value Pack.

Current prices and any stated savings appear on the product page. Compare the pack contents with the matching items bought separately. Your final price and any applicable discounts are confirmed at checkout.

Yes. Daniel, our pharmacist, can answer questions about choosing or using a Soodox product. Call 1300 165 061 or use our contact page.

Contact our customer support team as soon as possible with your order confirmation number. We will do our best to accommodate your request.

Email customer support.

Use our wholesale enquiry page to tell us about your business and the products you are interested in. Our team can help with the next steps.

Open the wholesale enquiry page.

Contact customersupport@soodoxco.com.au or call 1300 165 061. If your question is about an order, include the order number and the email address used at checkout.

Contact our team.