Frequently Asked Questions

Payments & Taxes

All prices on the Soodox Australia website are inclusive of GST. The GST amount will be displayed on the invoice accompanying your shipment email. 

Payment Security
The security of our customers' personal and credit card information is paramount to Soodox and we continue to invest in the development of robust security systems. Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.

Payment options
We accept Visa, Mastercard, UnionPay, JCB, Discover, Stripe, PayPal, Afterpay, Google Pay, and Apple Pay.

Product Safety

Are Soodox products safe to use during pregnancy?

We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any Soodox formulation in the manner we prescribe during pregnancy.

Soodox is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner.

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

How effective are your sanitisers?

Please read our Safety Data Sheet.

Returns Policy

Kits (Gift Kits, Pre-Packaged Bundles, Support Packs)
You may return or exchange any of our Kits in accordance with the terms of this Policy, but only as a whole with all products included. Individual products within a Kit may not be individually returned or exchanged.

International Returns
Due to different currencies, prices and taxation laws, we are unable to coordinate a refund for a Soodox product that has been purchased in a country other than the country of purchase However, we would be pleased to coordinate an exchange for alternative product(s) of equal or greater value, with the difference paid by the customer, at any Soodox store in any country.

For products purchased through an authorised stockist
For purchases made at an authorised Soodox stockist, that you wish to return or exchange through that authorised stockist, please consult the authorised stockist’s returns policy for guidance on how to request a refund and / or exchange. However, please note, we cannot provide you with a refund for any purchases made at an authorised Soodox stockist, in our online store. Please note, purchases from our online store cannot be refunded or exchanged at any of authorised stockist. 

For more information about Returns, please read our Delivery & Returns terms.

Satisfaction Guarantee

We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. See our Returns Policy for more information.

Acknowledgement of Country

Soodox acknowledges the Traditional Owners and Custodians of the land on which we work. We pay respects to elders past, present, and emerging, and recognise their connection to the land. Sovereignty was never ceded.

Have a Questions?

We are always looking for ways to answer your questions. If you need anything else, please don’t hesitate to contact us.

Our promise

  • Eco Friendly

    We are committed to creating products that are beneficial for people & sustainable for the planet.

  • Natural Products

    Derived from 100% natural sources and do not contain synthetic or artificial additives.

  • Cruelty Free

    Our company does not use animal testing in the development or manufacturing of products.

  • Approved & Certified

    All our products have undergone testing and approved for quality, safety, and efficacy.