Refund policy

7-Day Returns

You can request a return for any product within 7 days of receiving your order.

All products are eligible, including personal care products, beauty products, sale items, and gift cards. There are no product-category exclusions.

How to Request a Return

Email customersupport@soodoxco.com.au with your order number or proof of purchase and the item you would like to return.

Please get in touch with us before sending an item back so we can provide return instructions.

Returns address:
Soodox
15 Euston Street
Rydalmere NSW 2116
Australia

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact our team so we can help resolve the issue.

Refunds

We will notify you when we receive your return and confirm your refund.

Refunds are issued to your original payment method within 10 business days after approval. Your bank or payment provider may require additional processing time.

Contact Us

For return or refund questions:

Email: customersupport@soodoxco.com.au
Phone: 1300 165 061