Guarantees
FAQs
Order Status
Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). You will receive an notification from us when your order is shipped.
If you have questions about your order status, email us at info@soodox.com and we will be happy to assist you.
Delivery & Shipping
The standard delivery charge starts at AUD$6.95 per package within Australia.
Orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). Sydney and Melbourne Metro: 2-3 working days after dispatch. Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.
Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). You will receive an notification from us when your order is shipped.
* Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn’t arrive within the given timeframe, please inform us at info@soodox.com.
If you have questions about your order status, email us at info@soodox.com and we will be happy to assist you.
Exchange & Returns
If you need to change an order you have already placed, please contact us with your order confirmation number. We will always do our best to accommodate your needs.
Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. Please see our Returns Policy herefor more information.
Satisfaction Guarantee
We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. See our Returns Policyfor more information.
Testimonials
Dianne Wood, Hobart TASI can't get enough of the Soodox Antibacterial Hand Cream! It's the perfect solution for keeping my hands clean & nourished, and the citrusy Lemon scent is simply divine.
Anna Henderson, Sydney NSWGetting my kids to wash their hands can be difficult at times, but Soodox foaming hand wash makes it less of a hassle as they enjoy using it. Love it!
Ashley Young, Byron Bay NSWI'm a stickler for hygiene, so the Soodox antibacterial hand gel is a godsend for me. It's effective at killing germs and leaves my hands feeling soft and clean.
Amee & Mark, Sydney NSWThe Soodox orange & plum antibacterial hand wash has become a family favorite in our home. We love how it thoroughly cleanses our hands its pleasant scent.
Sue L, Brisbane QLDThe Soodox hand cream is my favourite because not only does it feel good on my skin, but it also kills germs, leaving my skin feeling soft, clean, and refreshed.