Guarantees
FAQs
Order Status
Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). You will receive an notification from us when your order is shipped.
If you have questions about your order status, email us at info@soodox.com and we will be happy to assist you.
Delivery & Shipping
The standard delivery charge starts at AUD$6.95 per package within Australia.
Orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). Sydney and Melbourne Metro: 2-3 working days after dispatch. Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.
Your orders are usually dispatched within 2 working days (except during Christmas periods, please see ‘Christmas Delivery’ for more information). You will receive an notification from us when your order is shipped.
* Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn’t arrive within the given timeframe, please inform us at info@soodox.com.
If you have questions about your order status, email us at info@soodox.com and we will be happy to assist you.
Exchange & Returns
If you need to change an order you have already placed, please contact us with your order confirmation number. We will always do our best to accommodate your needs.
Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. Please see our Returns Policy herefor more information.
Satisfaction Guarantee
We stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee. See our Returns Policyfor more information.
Testimonials
Justine Baker, Carlton VICI struggle to get out of bed with period pain but Soodox pain relief cream for women really works, helps with the menstrual cramps & achy back.
Timothy & Margaret S, Perth WAOriginal pain relief cream has truly changed our lives, allowed us to stay active, do the things we love without being held back by arthritis pain.
Johnathan Walters - Melbourne, VICI'm online most of the day and get tension in neck and back. I've found that using Soodox pain relief cream helps with the pain, I recommend you try it.
Jayne W, Manly NSWBeing a busy mom, I can't afford to be in pain, which is why I use Soodox women's pain relief cream throughout the day, love it.
Ian Jones, Sydney NSWAs a fitness professional, I have recommended Active pain relief to all of my clients, both prior to and following their workouts.