Check Click & Collect availability
Australia: A$7.95 standard delivery · Free standard delivery over A$75
Delivery costs & timing
Within Australia, standard shipping is A$7.95 and express shipping is A$11.95. Standard shipping is free on orders of A$75 or more; express shipping is excluded.
We aim to dispatch all orders within 1–5 business days of receiving payment. Dispatch means handing your parcel to Australia Post, not delivery to your address. Once dispatched, you will receive a shipping confirmation email with tracking information. If an item is unavailable, we will notify you of the delay.
Delivery within Australia typically takes 2–7 business days after dispatch, depending on your location and the shipping service selected. Delivery estimates are not guaranteed arrival dates.
International delivery typically takes 5–15 business days after dispatch, depending on the destination. Free standard international shipping is available on orders over A$250 to our supported destinations. Customs and local postal services may affect timing.
Full shipping policyReturns & order problems
Eligible returns must be requested within 7 days of receipt, with proof of purchase. Items must be unused, in their original condition and packaging. Personal care products, sale items and other exclusions apply. Contact us before returning an item.
Received a damaged, defective or incorrect item? Contact our team immediately so we can review the issue.
Full returns policyAsk our pharmacist
Not sure which Soodox product to choose or how to use it? Speak with Daniel, our pharmacist.
Call 1300 165 061 · Contact our team



Questions about Soodox Original
Does this cream create a heating sensation?
Soodox Original has a no-heat, low-odour formula.
Does it contain animal-derived ingredients?
Yes. This formula contains emu oil. You can find the complete ingredient list in Product Ingredients above.
Who can help with a product question?
Daniel, our in-house pharmacist, can help with product questions. Call 1300 165 061 or contact our team.
Where can I find delivery and returns information?
See our shipping policy for delivery information and our returns policy for return conditions. For an existing order, contact our team with your order number.

